Fifteen minutes with the right person. Booked, not queued.
A 15-minute one-to-one with the legal, entitlements, safety, health, education, livelihoods or card desk — or with the NRI desk from anywhere in the world.
Pick a time that suits you. Choose a slot, tell us in one line what it is about, and we will call you at that time. You do not wait on hold and you do not explain yourself twice — whoever calls you will have read your file first.
Every consultation is fifteen minutes, with every service and every desk. If fifteen minutes is not enough, the person you speak to books the next step at the end of the call — a longer appointment, a centre visit, or a case opened.
Choose the India desk or the NRI desk. The calendar shows times in your own time zone, wherever you are.
Call 7868878688 and our team will book the slot for you and send the confirmation by SMS and WhatsApp.
Booked, not queued
Booking is open to registered members with an active matter, and only for the desks below. This is deliberate: an open public calendar would fill with enquiries that a form or the helpline answers better, and the women with real matters would find no slots.
| Desk | Bookable for | Who may book | Booked within |
|---|---|---|---|
| Vakilsaheeba legal | Maintenance, custody, divorce, property and succession, domestic violence protection orders, a notice received, a hearing coming up | A registered member with a legal matter open, or a first legal consultation requested | 72 hours; same day where a hearing or statutory deadline falls within seven days |
| Entitlements | A rejected scheme application, a pension stopped, a document the office will not accept, an appeal | A registered member with an entitlement matter open | 5 working days |
| Safety and police cell | Follow-up on a complaint filed, a station visit to be arranged, a POSH matter in progress | A registered member with a safety matter open. Never a first report — those go to the helpline | 24 hours |
| Healthcare | Understanding a report or a diagnosis, arranging a hospital admission, a scheme cover rejection | A registered member with a health matter open | 72 hours |
| Education | An admission in progress, a scholarship deadline, a school refusing a transfer or an RTE seat | A registered member, or her child's matter open | 5 working days, or before the deadline if sooner |
| Counselling | A scheduled counselling session, booked by the counsellor after the first contact | Not self-bookable. First contact is always by phone to a person | By arrangement |
| Livelihoods | Interview preparation, a corporate referral in progress, an enterprise plan review | A registered member with an application or enterprise in progress | 5 working days |
| Nari Shakti Card | A disputed transaction, a suspected fraud, an application stuck with the bank | A card holder | 72 hours; suspected fraud goes to the helpline and to YES BANK's blocking number first |
| NRI desk | Overseas employment gone wrong, a passport or papers held, wages unpaid abroad, a family matter in India needing action, a diaspora member raising a case for someone else | Anyone — registration is not required to raise a case for a woman in distress abroad | 24 hours, and in any hour of the day |
Hours
| Desk | When |
|---|---|
| India desk | 10:00–18:00 IST, Monday to Saturday, per desk. Times shown in IST. |
| NRI desk | Three windows daily — 08:00–11:00, 14:00–17:00 and 20:00–23:00 IST — to cover the Gulf, Europe, the UK, North America and South-East Asia. Urgent cases are accepted at any hour. |
| Your time zone (NRI desk) | Detected from your device: your local time zone. Confirm it before you book — you can change it. |
How the call works
- We call you. You are never asked to call in, to join a link you must install, or to pay.
- The officer reads your file first.
- On time. If the officer will be more than five minutes late, we tell you by SMS before your booked time.
- Reschedule or cancel in one tap, with no reason and no limit. A missed appointment is never held against you — we call you back the same day.
- Reminders by SMS and WhatsApp, 24 hours and 1 hour before.
- Your language. If the desk does not hold your language, an interpreter joins.
- Free, always. No consultation fee, no priority fee, no charge of any kind, from you or from anyone acting for you.
- If you tell us you are in danger, the call becomes a safety call at once and our SOS desk joins on the same line.
Legal consultations are not recorded. Other desks record only with your spoken consent at the start of the call.