Consent & Data Policy
What we collect, why, who sees it, and how you can take it back.
What you agree to when you register
We will use what you tell us to find schemes, work and services for you. We will keep it safe.
We will not share anything about your case, your family or your situation with any employer. An employer is told only what the job needs to know.
We will not sell your information, ever, to anyone.
You can ask us to delete everything at any time, and we will.
Health, counselling, safety-device, matrimonial and card consents are each separate, and each can be withdrawn on its own. Withdrawing one never disables any other service.
The main consent cannot be pre-ticked or bundled. Contact preferences and sharing details with a bank are separate, optional choices — the bank one is asked only at the moment you apply for a card.
You may access, correct and erase your data yourself, through your portal, and our Data Protection Officer will help. This follows the Digital Personal Data Protection Act 2023.
Three kinds of information
| Class | What it is |
|---|---|
| Public | Aggregated dashboard figures. Never identify anyone. |
| Internal | Your member record, livelihood, volunteer and card details — used to run the services you chose. |
| Restricted | Health, counselling, legal, safety, trafficking, POSH and matrimonial information. Never used for analytics, promotion or matching, and never leaves the system in any export. |